Twenty years of IT technical, managerial, and leadership experience thirteen of those years exclusively focused on ITSM education and consulting. Six additional years of military service
Leading IT Service Management transformation projects for Fortune 100 companies developing and implementing ITSM roadmaps, producing work effort assessments for RFPs, and facilitating organizational change
Conceptual design of Enterprise IT Management solutions based on Industry best practices and premier tool sets BMC/Remedy, ServiceNow, HP Service Manager
Design and implementation of Self Service Solutions and Service Catalogs using BMC Remedy/SRM.
Expertise in IT Management: Incident, Problem, Change, Release, Configuration Management Service Level, Financial, Availability, Capacity, Service Continuity Management
Experienced ITSM trainer: MOF, ITIL Foundation, Practitioner, Service Manager, Intermediate Courses