Learn ITIL Certification training within 1 Day(s) with 100% Placement Assistance in Laxmi Nagar - Course Offered by Microvision Infosystems Pvt. Ltd.
ITIL Professional Expert with
Service management as a practice
The ITIL service lifecycle
Generic concepts and definitions
Key principles and models
1.Service management as a practice
2.The ITIL service lifecycle
3.Generic concepts and definitions
4.Key principles and models
8.Technology and architecture
9.Competence and training
The syllabus will guide the design, development and use of training materials as well as training aimed
at raising individual’s understanding of, and competence in, IT
service management as described in the
ITIL Service Strategy,
ITIL Service Design,
ITIL Service Transition,
ITIL Service Operation,
ITIL Continual Service Improvement,
ITIL Introduction and ITIL Glossary
publications. The syllabus has been designed with ease of reference, extensibility and ease of maintenance in mind.
Candidates for the ITIL Foundation certificate in IT service management have to complete all units and successfully pass the corresponding examination to achieve certification.
Training providers are free to structure and organize their training in the way they find most appropriate,
provided the units below are sufficiently covered. It is strongly recommended that training providers do not structure their courses by simply following the order of the training units as described in this
document. It has been designed to be flexible so that training providers can add value as appropriate.
The recommended number of study days is 2 when taught in a classroom environment, which can include the final exam.