Best Training institutes ,Computer education and Coaching classes in Rajarhat as of September 18, 2018

RMI institute located at rajarhat in kolkata offers 2 Day(s) of ITIL V3 Foundation training course in Kolkata with No Placement Support.

7+ years of experience in various technologies across the different IT/ITES companies across India. Expertise on Core IT Technical & Service Improvement. Realtime Working Professional

Service management as a practice 1. Describe the concept of best practices in the public domain 2. Describe and explain why ITIL is successful 3. Define and explain the concept of a service 4. Define and explain the concept of internal and external customers 5. Define and explain the concept of internal and external services 6. Define and explain the concept of service management 7. Define and explain the concept of IT service management 8. Define and explain the concept of stakeholders in service management 9. Define processes and functions 10. Explain the process model and the characteristics of processes The ITIL service lifecycle 1. Describe the structure of the ITIL service lifecycle 2. Account for the purpose, objectives and scope of service strategy 3. Briefly explain what value service strategy provides to the business 4. Account for the purpose, objectives and scope of service design 5. Briefly explain what value service design provides to the business 6. Account for the purpose, objectives and scope of service transition 7. Briefly explain what value service transition provides to the business 8. Account for the purpose, objectives and scope of service operation 9. Briefly explain what value service operation provides to the business 10.Account for the main purpose, objectives and scope of continual service improvement 11. Briefly explain what value continual service improvement provides to the business Generic concepts and definitions 1. Utility and warranty 2. Assets, resources and capabilities 3. Service portfolio 4. Service catalogue (both two-view and three-view types) 5. Governance 6. Business case 7. Risk management 8. Service provider 9. Supplier 10. Service level agreement 11. Operational level agreement 12. Underpinning contract 13. Service design package 14. Availability 15. Service knowledge management system 16. Configuration item (CI) 17. Configuration management system 18. Definitive media library (DML) 19. Change 20. Change types (standard, emergency and normal) 21. Event 22. Alert 23. Incident 24. Impact, urgency and priority 25. Service request 26. Problem 27. Workaround 28. Known error 29. Known error database (KEDB) 30. The role of communication in service operation 31. Release policy 32. Types of services 33. Change proposals 34. CSI register 35. Outcomes 36. Patterns of business activity 37. Customers and users 38. The Deming Cycle (plan, do, check, act) ​ Key principles and models * Service strategy 1. Describe value creation through services * Service design 1. Understand the importance of people, processes, products and partners for service management 2. Understand the five major aspects of service design: Service solutions for new or changed services Management information systems and tools Technology architectures and management architectures The processes required Measurement methods and metrics * Continual service improvement 1. Explain the continual service improvement approach Understand the role of measurement for continual service improvement and explain the following key elements Relationship between critical success factors (CSF) and key performance indicators (KPI) Baselines Types of metrics (technology metrics, process metrics, service metrics) Processes Service strategy State the purpose, objectives and scope for: Service portfolio management The service portfolio Financial management for IT services Business case Business relationship management Service design Explain the purpose, objectives, scope, basic concepts, process activities and interfaces for: 1 Service level management (SLM) The following list must be covered: Service-based SLA Multi-level SLAs Service level requirements (SLRs) SLA monitoring (SLAM) chart Service review Service improvement plan (SIP) The relationship between SLM and BRM 2 State the purpose, objectives and scope for: Service catalogue management Availability management Service availability Component availability Reliability Maintainability Serviceability Vital business functions (VBF) Information security management (ISM) Information security policy Supplier management Supplier categories Capacity management Capacity plan Business capacity management Service capacity management Component capacity management IT service continuity management Purpose of business impact analysis (BIA) Risk assessment Design coordination Service transition Explain the purpose, objectives, scope, basic concepts, process activities and interfaces for: Change management Types of change request Change models Remediation planning Change advisory board / emergency change advisory board Lifecycle of a normal change State the purpose, objectives and scope for: Release and deployment management Knowledge management Service asset and configuration management Transition planning and support Service operation Explain the purpose, objectives, scope, basic concepts, process activities and interfaces for: Incident management Problem management, not section on problem analysis techniques State the purpose, objectives and scope for: Event management Request fulfilment Access management ​Continual service improvement The seven-step improvement process Functions Explain the role, objectives and organizational structures for the service desk function State the role and objectives of: The technical management function The application management function with application development The IT operations management function (IT operations control and facilities management) Roles Account for the role and the responsibilities of the Process owner Process manager Process practitioner Recognize the responsible, accountable, consulted, informed (RACI) responsibility model and explain its role in determining organizational structure ITIL v3 Foundation Training

RMI institute located at rajarhat in kolkata offers 2 Months of IT Infrastructure Management training course in Kolkata with No Placement Support.

7+ years of core technical faculty with Realtime working professional. 6+ years of technical ? process development faculty with Real time working experience

End User Computing Services Data Center Management Enterprise Systems Management Converged Network Service Management Service Desk Application Management Managed Security Windows Servers - Server Level Support Unix/Linux Servers - Server Level Support Networking Storage Database Command Center EUC - End User Computing Application Deployment Batch Management Professional E Mailing Hardware Overview

RMI institute located at rajarhat in kolkata offers 2 Months of Basic Computer training training course in Kolkata with No Placement Support.

7+ years of teaching experience with real time teaching experience.

•GETTING STARTED ◦Class Overview ◦What You Will Learn •BASIC COMPUTER SKILLS ◦Anatomy of a Computer ◦How Computers Work ◦Turning the Computer On and Logging On ◦The Desktop •THE KEYBOARD AND MOUSE ◦Keyboard Commands ◦The Mouse ◦Left-Clicking, Double-Clicking, and Right-Clicking •OPERATING SYSTEMS AND SOFTWARE ◦The Operating System ◦The Start Menu ◦Managing Windows ◦Buying a Computer ◦Other Programs and Software •SHUTTING DOWN THE COMPUTER ◦Logging Off vs. Shutting Down ◦Finding More Help ◦Vocabulary to Know