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1.Overview:
a.ERP CRM - Architecture Overview
b.ASAP Methodology
c.ERP CRM Framework Overview

2.Base Customization:
a.Business Partner Role
b.Organization Management
c.Territory Management
d.Products
e.Transaction
f.Partner Processing
g.Activity Management
h.Screen Configuration

3.ERP CRM – Marketing:
a.Marketing Concept Overview
b.Objectives & Tasks
c.Marketing Planning
d.Marketing Elements
e.Campaign Management [Plan & Elements]
f.Campaign Execution
g.Lead Management
h.BP Segmentation
i.External List Management
j.Personal Mail Form

4.ERP CRM – Sales:
a.Sales Life Cycle
b.Closed loop interaction cycle
c.Sales Order Scenario between ERP CRM <=> R/3
d.Opportunity Management
e.Sales Scenarios
f.ERP CRM – Service
g.Service Overview
h.Types of Services [Customer, Technical, Professional, Financial]
i.I Base Management
j.Service organization
k.Service Orders
l.ERP CRM Analytics

5.SAP Middleware [Basic Concept]:
a.Middleware Overview
b.Middleware Adapters
c.RFC concept
d.B-Docs Concepts
e.Initial Download Concepts