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The Role of the Administrator
1.Administrator tasks
2.Administration application pages
3.Resources and setup templates

Setting Up the Company Defaults and Password Controls
1.Settings in the company profile
2.Security settings
3.Sign in and password controls

Managing Visibility and Access Control
1.Features that control data visibility and access
2.Access profiles
3.Role management
4.Manager visibility
5.Setting up users
6.Flexible data sharing with books of business

Customizing Fields and Page Layouts
1.New or modified fields
2.Cascading pick lists
3.Default field values
4.Web links
5.Detail page and related information section layouts
6.Dynamic page layouts
7.Homepage, Search, Action Bar, and Convert Lead layouts

Extending the Application
1.New record types
2.Custom Web tabs
3.Web applets

Setting Up a Product Catalog and Forecast Schedule
1.Products and product categories
2.Forecast types
3.Forecast schedule setup
4.Opportunity forecasts

Assigning Records Automatically
1.Automatically assign records
2.Assignment rule groups
3.Assignment rule criteria
4.Assign territories and teams

Embedding Your Sales Methodology
1.Sales stages and pipeline reports
2.New or modified sales processes
3.Sales process coach

Using Workflow Rules to Automate Actions
1.Workflow actions and trigger events
2.Workflow rules
3.Workflow monitoring

Managing Access to Reports and Analyses
1.Prebuilt and custom analytics
2.Visibility to data in reports
3.Access controls for reports
4.Homepage analyses

Performing critical maintenance tasks
1.Managing users
2.Updating forecast definitions
3.Managing records and data quality
4.Monitoring alerts
5.Testing new features
6.Understanding environments