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ITIL Foundations Training Centers, Institutes & Training Course Classes in MG Road- Listings as of April 21, 2018.
As on April 21, 2018, We have total of 2 ITIL Foundations training institutes in and around also near to MG Road area in Agra with best training centers, institute address, Phone numbers, course fee, working hours and student reviews listed.
Related Training Courses for ITIL Foundations in mg-road
ITIL Foundations course Content / syllabus at mg-road, agra.
We gathered most widely used ITIL Foundations course content used by training institutes in mg-road,agra. The ITIL Foundations course syllabus covers basic to advanced level and it may vary based on ITIL Foundations training classes offered in mg-road.
1.Service Management Defined
I.IT services and what they really do
II.How IT services deliver value to customers
III.Value and importance of IT service management
2. ITIL Introduction
I.Good practices
II.Ease ITIL adoption
III.ITIL qualification scheme, bodies, and certifications
3. Service Strategy
I.Design, develop, and implement service management
II.Service management as a strategic asset
III.Setting objectives and expectations
IV.Identify and select prioritization opportunities
4. Service Design
I.Design and develop services
II.Develop processes
III.Design principles and methods
IV.Convert strategy into services
5. Service Transition
I.Develop and improve capabilities
II.Improved methods for transitioning new and changed services into operation
III.Manage the complexity related to changes
IV.Prevent undesired results while enabling innovation
6. Service Operation
I.Effectively and efficiently deliver support services
II.Ensure value to customer and service provider
III.Maintain stability while allowing for change
IV.Organize to improve IT support to customers
7. Continual Service Improvement
I.Create and maintain value for customers
II.Importance of better design, introduction, and operation of services
III.Improving service quality, business continuity, and IT efficiency
IV.Link improvement efforts to strategy, design, and transition
I.IT services and what they really do
II.How IT services deliver value to customers
III.Value and importance of IT service management
2. ITIL Introduction
I.Good practices
II.Ease ITIL adoption
III.ITIL qualification scheme, bodies, and certifications
3. Service Strategy
I.Design, develop, and implement service management
II.Service management as a strategic asset
III.Setting objectives and expectations
IV.Identify and select prioritization opportunities
4. Service Design
I.Design and develop services
II.Develop processes
III.Design principles and methods
IV.Convert strategy into services
5. Service Transition
I.Develop and improve capabilities
II.Improved methods for transitioning new and changed services into operation
III.Manage the complexity related to changes
IV.Prevent undesired results while enabling innovation
6. Service Operation
I.Effectively and efficiently deliver support services
II.Ensure value to customer and service provider
III.Maintain stability while allowing for change
IV.Organize to improve IT support to customers
7. Continual Service Improvement
I.Create and maintain value for customers
II.Importance of better design, introduction, and operation of services
III.Improving service quality, business continuity, and IT efficiency
IV.Link improvement efforts to strategy, design, and transition
