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SoftSkill training course content

 

SoftSkill Course Content


Administrative Secretary


» Developing Strategies for Dealing With Difficult People & Situations
» Setting & Writing Objectives
» Organizing Meetings & Minute Taking
» Organizing & Managing Time
» Business Writing ( reports, formal letter & layout, faxes, memorandums)
» Filing Skills
» Business English
» Windows XP
» Discovering The Internet
» Word 2003
» Excel 2003 Elementary
» Outlook 2003
» Power Point 2003
» Typing Speed
» CV & Interview skills
» E-Secretary
» Expert Case Study
» Final Project
» Exams


Customer Service


» Communications
» Customer Service
» Telesales
» Decision Making
» Customer Information
» Telephone Skills
» Team Building
» Professional Development
» Job Readiness
» Computers


Project Management Professional


» Defining the project
» Scope definition and planning
» Organization planning and staffing
» Team development
» Communications planning
» Risk identification and management
» Project Scheduling
» Project cost management and estimating
» Quality planning and management
» Procurement management
» Project integration management
» Quality Assurance
» Contract administration
» Project control
» Cost and Schedule performance measurement
» Quality performance measurement
» Change control systems
» Administrative Closure and Contract close-out


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SoftSkilltraining institutes in Delhi-NCR

 

23-08-2013 by Training Support

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