Salesforce CRM Course content

CRM Fundamentals

» Introduction to CRM
» Introduction to Sales Cycle
» Understanding the terminologies of CRM
» Introduction to SFDC
» Understanding the workflow of SFDC with a real time example

SFDC Basics and Development

» Understanding the terms in SFDC
» Introduction to SFDC Editions
» Creating Objects, Tabs and Apps in SFDC
» Creating layouts and applying hierarchy
» Creating roles and profiles
» Creating workflow rules
» Creating Tasks and Events
» Understanding the SFDC admin system
» Creating relationships between the objects

SFDC Advanced Development

» Invoking Apex
» Creating Apex Classes and triggers
» Customization using Apex programming
» Integration to third party systems using SFDC AP
» Introduction to Visual Force
» Creating Visual Force pages
» Creating Packages
» Deploying SFDC
» Using Visual Force in a real time scenario
» Creating Reports and Dashboards
» How CRM is useful in Hospitality, Healthcare, Manufacturing etc

Below you can find city wise Salesforce CRM Institutes

Salesforce CRM training institutes in India
Salesforce CRM training institutes in Chennai
Salesforce CRM training institutes in Bangalore
Salesforce CRM training institutes in Mumbai
Salesforce CRM training institutes in Pune
Salesforce CRM training institutes in Delhi-NCR