SAP-CRM Course content



Solution Overview (Introduction):

» Overview of SAP ERP and SAP CRM
» Introduction to SAP CRM
» Overview of CRM 2007 Architecture
» Channel of CRM
» CRM Application
» Role in my SAP CRM

SAP CRM Web User Interface (WEB UI)

» Architecture of WEB UI
» UI Concept & UI Component Concept
» Navigation Bar & Business Roles
» UI Configuration
» Personalization
» Additional Features in Web UI

CRM Business Partner (BP)

» Creation of BP on Category
» Basic setting on Field grouping & No ranges
» BP Relationships
» BP Roles
» Mapping BP Classification & Account Group from R3 CRM

Organizational Management

» Fundamentals of SAP CRM Org Structure
» Organizational Data determination
» Mapping Org Model & Enterprise Structure from R3  CRM

Territory Management

» Hierarchy Levels, Hierarchy ID
» Assign employee to Hierarchy

Product Master

» CRM Product Types
» Creation of Hierarchies & Categories
» Creation of Attributes & Set Types
» Mapping Product Master & Material Master from R3  CRM

Transaction Processing

» Transaction Processing for Enquiry, Quotation & Order
» Customization of Transaction Types
» Assignment of Item Category Determination
» Mapping Transaction Types & Sales doc Processing from R3  CRM

Activity Management

» Business Activity / Task
» Activity Monitor

Partner Processing

» Partner determination Procedure

Action Profile

Pricing Fundamental (SAP CRM)

» Configuration setting for Pricing Procedure
» Pricing fundamentals (ECC 6.0)
» Condition technique and pricing procedure determination (ECC 6.0)

CRM Billing

» CRM Billing Fundamental (ECC 6.0)

CR300 — CRM SALES

» The Sales cycle
» Opportunity Management
» Copying control
» Process in Quotation and Order Management
» Quotation Management
» Order Management
» Special Functions in Quotation and Order Management
» Visit Planning
» Contract Management
» Status Management
» Transactions processing
» Partner processing
» Mapping Sales Transaction between SAP ERP  SAP CRM

CR600 — CRM MARKETING

» Overview on SAP CRM Sales
» Marketing planning & Campaign management
» Marketing Calendar
» Marketing Analytics
» Segmentation of business partners
» Segment builder tool
» Personalized mail forms
» External list management
» Product Proposal
» Lead Management

CR700 — CRM SERVICES

» Overview of CRM Service
» Installed Base Management and Individual Objects
» Service Agreements and Service Contracts
» Service Plans
» Service Order Management
» Product Service Letters
» Complaints and Returns Management
» Warranty Claim Services
» Case Management
» Mapping Transaction from R3 CRM

CR500 — CRM MIDDLEWARE

» CRM Middleware Overview
» Concepts of Middleware
» Administration Console
» Adapter Objects
» Initial Load, Delta Load
» BDocs and types of BDocs
» BDoc Modeler
» Data exchange between R/3 backend
» Monitoring and Error handling

WORKSHOP (Project Orientation Training)

» Overview of Solution Manager
» ASAP Methodology
» Project Orientation – Business Blue Print
» Resume Preparation

Below you can find city wise SAP-CRM training Institutes

SAP-CRM training institutes in India
SAP-CRM training institutes in Chennai
SAP-CRM training institutes in Bangalore
SAP-CRM training institutes in Mumbai
SAP-CRM training institutes in Pune
SAP-CRM training institutes in Delhi-NCR