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SAP-CRM training course content


SAP-CRM Course content

Solution Overview (Introduction):

» Overview of SAP ERP and SAP CRM
» Introduction to SAP CRM
» Overview of CRM 2007 Architecture
» Channel of CRM
» CRM Application
» Role in my SAP CRM

SAP CRM Web User Interface (WEB UI)

» Architecture of WEB UI
» UI Concept & UI Component Concept
» Navigation Bar & Business Roles
» UI Configuration
» Personalization
» Additional Features in Web UI

CRM Business Partner (BP)

» Creation of BP on Category
» Basic setting on Field grouping & No ranges
» BP Relationships
» BP Roles
» Mapping BP Classification & Account Group from R3 CRM

Organizational Management

» Fundamentals of SAP CRM Org Structure
» Organizational Data determination
» Mapping Org Model & Enterprise Structure from R3 ? CRM

Territory Management

» Hierarchy Levels, Hierarchy ID
» Assign employee to Hierarchy

Product Master

» CRM Product Types
» Creation of Hierarchies & Categories
» Creation of Attributes & Set Types
» Mapping Product Master & Material Master from R3 ? CRM

Transaction Processing

» Transaction Processing for Enquiry, Quotation & Order
» Customization of Transaction Types
» Assignment of Item Category Determination
» Mapping Transaction Types & Sales doc Processing from R3 ? CRM

Activity Management

» Business Activity / Task
» Activity Monitor

Partner Processing

» Partner determination Procedure

Action Profile

Pricing Fundamental (SAP CRM)

» Configuration setting for Pricing Procedure
» Pricing fundamentals (ECC 6.0)
» Condition technique and pricing procedure determination (ECC 6.0)

CRM Billing

» CRM Billing Fundamental (ECC 6.0)


» The Sales cycle
» Opportunity Management
» Copying control
» Process in Quotation and Order Management
» Quotation Management
» Order Management
» Special Functions in Quotation and Order Management
» Visit Planning
» Contract Management
» Status Management
» Transactions processing
» Partner processing
» Mapping Sales Transaction between SAP ERP ? SAP CRM


» Overview on SAP CRM Sales
» Marketing planning & Campaign management
» Marketing Calendar
» Marketing Analytics
» Segmentation of business partners
» Segment builder tool
» Personalized mail forms
» External list management
» Product Proposal
» Lead Management


» Overview of CRM Service
» Installed Base Management and Individual Objects
» Service Agreements and Service Contracts
» Service Plans
» Service Order Management
» Product Service Letters
» Complaints and Returns Management
» Warranty Claim Services
» Case Management
» Mapping Transaction from R3 CRM


» CRM Middleware Overview
» Concepts of Middleware
» Administration Console
» Adapter Objects
» Initial Load, Delta Load
» BDocs and types of BDocs
» BDoc Modeler
» Data exchange between R/3 backend
» Monitoring and Error handling

WORKSHOP (Project Orientation Training)

» Overview of Solution Manager
» ASAP Methodology
» Project Orientation ? Business Blue Print
» Resume Preparation

Below you can find city wise SAP-CRM training Institutes

SAP-CRM training institutes in India

SAP-CRM training institutes in Chennai

SAP-CRM training institutes in Bangalore

SAP-CRM training institutes in Mumbai

SAP-CRM training institutes in Pune

SAP-CRM training institutes in Delhi-NCR


14-08-2013 by Training Support

Unix Academy Delhi Training

High Technologies Solutions - Delhi,Noida,Gurgaon

Embedded Technosolutions Mumbai


GRRAS Institute Ahmedabad Jaipur Pune

Sun Infosystems Surat

Indian Institute of Technocrafts, Kolkata

Core Mind Technologies Chennai

Systems Domain Bangalore

RIA Institute of Technology Bangalore

Mazenet SolutionAMEKS Infotech Ekkattuthangal, Chennai

IICT Chrompet - SAP Training in ChennaiPMP Training in India

JITS Training

IIHT Vadapalani Chennai

vgit kilpauke learning, e-publishing, technical writting courses

HITS computer Education chennai

7 Eleven Arthashastra Chennai

Dallas Technologies Bangalore

HB Services Adyar Training InstituteITBMS chennai Best Training Institute

IIHT Bangalore

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Peridot Systems Chennai

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